Kiltarlity Hall Association aims to always provide high-quality service. Whether you think we’re doing well, or feel we need to do better, we value your opinion and want to hear from you
If you are not happy with Kiltarlity Hall Association in any way, please let us know. We welcome the opportunity to put matters right, for you and for others who might use our services in the future.
What to do
First, speak to the *staff/volunteer providing the service you wish to comment on. The people closest to the situation can deal with most problems quickly.
If you are unhappy with the response or feel unable to approach *staff/volunteers directly then email veronicajtervet3@btconnect.com or call Veronica on 07730 601505 or write to her at :
Mrs. V. Tervet, Grenville, Glaichbea, Kiltarlity IV4 7HR
Whatever method you choose, we will deal with the matter in the same way.
What happens next?
We will respond to you within 5 working days. We will tell you who is dealing with it and how long the investigation will take.
We aim to resolve complaints within 10 working days although some complaints may take longer to investigate. When they do, we will contact you to tell you when you can expect a response from us.
We will handle all comments and complaints sensitively. Kiltarlity Hall Association will record your complaint and follow relevant data protection requirements. We will use the information to help us improve our services.
What if I’m not satisfied with the response?
If you have made a complaint and are unhappy with the response you receive or with the way your complaint has been handled, you can appeal by writing to Kiltarlity Hall Association using the above contact methods. Your complaint will be brought to a meeting of the Board of Trustees who will look at the situation and decide if further action is needed.
Overall responsibility for this policy lies with the Board of Trustees of Kiltarlity Hall Association.